1. Introductory provisions
1.1
These general terms and conditions (hereinafter referred to as “GTC”) govern the legal relations between Alluringbeauty s.r.o., with its registered office at Jelenia 3141/7, 811 05 Bratislava – Staré Mesto district, ID No.: 52617289, registered in the Commercial Register of the Municipal Court Bratislava III, File No. 141796/B (hereinafter referred to as the “Seller”), and the consumer. The GTC set out the mutual rights and obligations of the contracting parties arising from the conclusion of a purchase contract in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services at a distance or outside the seller’s premises, as well as on amendments to certain acts (hereinafter referred to as the “Consumer Protection Act”). The purchase contract is concluded via an electronic order form available on the seller’s website www.alluringbeauty.sk (hereinafter referred to as the “website”). These GTC form an integral part of the concluded contract.
1.2
These terms and conditions do not apply if the buyer is a legal entity or natural person who, when ordering goods, acts within the scope of their business activities, professional activities, or other similar gainful activities.
1.3
All provisions of these GTC are part of the purchase agreement. The agreement and the GTC are written in Slovak, and the agreement can only be concluded in this language. The agreement containing these GTC is considered a written form of agreement.
2. Registration
2.1
The consumer can order goods from the seller’s website either after creating a user account (as a registered user) or without registration. Registration has the advantage that it is not necessary to re-enter personal data and delivery address for subsequent orders.
2.2
Only natural persons who are at least 16 years of age may register.
2.3
Registration is done by filling out the electronic registration form available on the website (hereinafter referred to as the “registration form”). The consumer is required to provide all the requested information, in particular their first name, last name, email address, phone number, delivery address, and choose a password. The information provided must be accurate, true, and up-to-date.
2.4
Access to the user account is protected by a username and password. The consumer undertakes to keep this information confidential and to protect it from any unauthorized use or misuse by third parties.
2.5
The seller is entitled to verify the accuracy and validity of the data provided by the consumer. If it is found that the data is false, outdated, non-existent, or if the consumer has not used the account for more than 24 months, or has violated their obligations or the seller’s rights under the contract, the seller may deactivate the user account.
3. Ordering goods and concluding a contract
3.1
After selecting specific goods on the website and confirming the selection by clicking on the “Add to cart” button, the consumer is redirected to the order form (hereinafter referred to as the “order form”). There, they are required to enter all the required information or select the available options, in particular their first name, last name, email address, telephone number, delivery address, selected method of payment and delivery of goods, and, if applicable, apply a discount code or coupon. Registered users log into their account before placing an order.
3.2
After selecting the payment method, the consumer is redirected to a page summarizing all the information provided in the order. The seller recommends checking this information and, if necessary, correcting it by clicking on the “Edit” button. If all the information is correct, the order is sent by pressing the “Order with obligation to pay” button.
3.3
After sending the order, the seller will send the consumer a confirmation of its receipt to the email address provided by the consumer. However, the confirmation of receipt of the order does not constitute the conclusion of a purchase contract. After this step, the seller will verify the availability of the goods. The purchase contract is concluded only after the seller sends an email confirmation that the goods are ready for personal collection or have been shipped for delivery.
3.4
The costs of using means of distance communication (e.g., telephone calls or internet connection) associated with placing an order shall be borne by the consumer. These costs are charged according to the rates of the telecommunications services used by the consumer.
3.5
The Seller shall retain the order and the purchase contract for a minimum period of two years, but no longer than the period specified by the relevant legal regulations, for the purpose of proper performance of the contract. These documents shall not be made available to third parties, with the exception of the Seller’s employees and subcontractors to the extent necessary, or if such an obligation arises from legal regulations. At the consumer’s request, the Seller may provide the contract at any time.
3.6
The consumer is entitled to order only the quantity of goods appropriate for normal personal use. Goods purchased through the website are not intended for resale. If the consumer orders or purchases a quantity that exceeds normal use, or if the seller has reasonable suspicion that the goods will be intended for resale, the seller may cancel the order. If the purchase contract has already been concluded, the seller has the right to withdraw from it. In such a case, the contracting parties shall return all mutual performances.
4. Price of goods and discounts
4.1
The price of goods listed on the website is final, which means that it includes value added tax and any other taxes and fees. However, this price does not include shipping costs, cash on delivery fees, payment gateway fees, or other fees, which the consumer is informed of separately when filling out the order, always before it is sent.
4.2
By sending the order, the consumer confirms that they have been duly informed that the condition for delivery of the goods is payment of the purchase price and any additional fees, the exact amount of which was communicated to them before sending the order.
4.3
The seller reserves the right to change the prices of goods. The price stated in the email confirmation of order acceptance is binding for the buyer. The price does not include consulting services, shipping, or other costs, unless expressly stated in the product description. Prices are governed by the valid price list. Discounted or promotional prices are clearly marked, for example with the words “promotion” or “sale.” They are valid until stocks are sold out or until the end of the period specified for the particular discount.
4.4
If the consumer is located or resides outside the territory of the Slovak Republic, the payment and delivery terms shall be agreed individually. For deliveries to the Czech Republic, the price of goods and transport shall be charged in Czech korunas according to the current exchange rate of the National Bank of Slovakia (www.nbs.sk) on the date of invoicing.
5. Payment terms
5.1
The consumer is entitled to pay the price of the ordered goods, as well as all costs associated with the chosen method of payment or delivery, in one of the following ways:
a) bezhotovostnou platbou kartou prostredníctvom online bankového rozhrania alebo platobnej brány Stripe,
b) úhradou na dobierku, t. j. zaplatením pri prevzatí tovaru od kuriéra,
5.2
The invoice for the goods shall be issued only after the purchase price has been paid by the consumer and shall be delivered:
a) fyzicky spolu s tovarom, ak bola zvolená bezhotovostná platba podľa bodu 5.1 písm. a),
b) e-mailom najneskôr do 48 hodín po doručení tovaru, ak bola zvolená platba v hotovosti podľa bodu 5.1 písm. b) alebo c).
5.3
The fee for using the “cash on delivery” service is not included in the purchase price of the goods. It is charged as a separate amount, the amount of which is displayed to the consumer after selecting the “Cash on delivery” option in the order form. This fee applies exclusively to the method of payment and does not represent postage or handling fees for packaging the goods.
6. Terms of delivery
6.1
The seller shall arrange for the delivery of goods via the carrier specified in the order form (hereinafter referred to as the “delivery service”). Delivery shall be governed by the terms and conditions of the selected delivery service.
6.2
The seller displays the approximate delivery date for each product listed on the website. This information is for informational purposes only, but the seller undertakes to make every effort to ensure that the goods are delivered within these deadlines. The latest possible delivery date is 30 working days. The period begins on the next business day after the order confirmation is delivered to the consumer. If circumstances arise that could affect the delivery date, the seller will immediately inform the consumer of this fact. This does not affect the consumer’s right to withdraw from the contract in accordance with these GTC.
6.3
The consumer is obliged to accept the goods at the delivery address specified in the order, at the time agreed with the delivery service and in accordance with its terms and conditions. If the consumer does not pay for and accept the goods (except in cases of damage during transport) and the shipment is returned as undeliverable through no fault of the seller, the seller may claim damages in the form of a contractual penalty. This penalty represents a minimum amount paid for postage and a maximum of 50% of the total value of the order.
In such a case, the seller will send the consumer an email requesting instructions on how to proceed with the order. The consumer is required to respond within 7 days of sending this request.
If the consumer wishes to have the returned shipment reshipped, the seller will add new shipping and handling fees to the original price according to the valid price list. Reshipping is only possible after payment in advance. If the consumer does not respond to the request within the specified period, the seller will cancel the order.
6.5
If the shipment is delivered in damaged or broken packaging, or is clearly suspicious (e.g., unusually low weight), the consumer is requested not to accept the goods from the delivery person and to immediately inform the seller by telephone at +421 915 849 148 or by email at info@beautyko.sk.
Withdrawal from the Agreement
7.1
The consumer is entitled to withdraw from the purchase contract without giving any reason at any time from the moment the order is sent (unless these GTC provide otherwise) until the expiry of a period of 14 days, which begins on the day of receipt of the goods. For the purposes of this provision, the day of receipt is considered to be:
I. the moment when the consumer or a third party designated by the consumer takes delivery of all items of the ordered goods; or
II. in the case of partial delivery, the moment of receipt of the last delivery; or
III. if the goods consist of several parts or pieces, the day of receipt of the last part or piece.
7.2
The right to withdraw from the contract under point 7.1 does not apply to goods made to the consumer’s specific requirements, custom-made or intended for a specific person.
a) Za tovar podľa osobitných požiadaviek spotrebiteľa sa považuje výrobok, ktorý nie je bežne dostupný v ponuke e-shopu a bol na žiadosť spotrebiteľa upravený alebo zmenený oproti štandardnému prevedeniu.
b) Tovar vyrobený na mieru je taký, ktorý bol zhotovený výlučne podľa individuálnych parametrov spotrebiteľa (napr. dioptrické šošovky so zvolenou hodnotou dioptrií alebo so špecifickou povrchovou úpravou).
c) Tovar určený pre konkrétnu osobu je produkt prispôsobený jednému zákazníkovi.
In all these cases, the term “Special Goods” is used in these GTC.
7.3
The consumer – a natural person who is not an entrepreneur – is entitled to withdraw from the contract within 14 calendar days of receiving the goods in accordance with the Consumer Protection Act. Withdrawal can be exercised in writing at the following address:
Alluringbeauty s.r.o., Jelenia 3141/7 811 05 Bratislava – Staré Mesto district,
or electronically to the e-mail address: alluringbeautybratislava@gmail.com
7.4
The consumer is obliged to send the goods back to the seller at the above address within 14 days of withdrawal at the latest. The deadline is met if the goods are handed over to the carrier on the 14th day at the latest. The costs of return shall be borne by the consumer.
7.5
If the consumer chooses a more expensive delivery method than the cheapest method normally offered, the seller is not obliged to refund the difference in costs.
7.6
The seller is not obliged to refund the payment before receiving the returned goods.
7.7
The seller shall refund the price paid within 14 days of receiving the returned goods, using the same payment method, unless otherwise agreed. If the returned goods are damaged, worn, incomplete, or missing accessories, the purchase price may be reduced by the reasonable value of the damage. The consumer is responsible for any reduction in value caused by handling beyond what is necessary to verify the functionality and characteristics of the goods (e.g., missing original packaging, removed labels, missing accessories or instructions). The seller recommends insuring the shipment.
7.8
The consumer acknowledges that when purchasing Special Goods, they do not have the right to withdraw from the contract.
Warranty and complaints
8.1
Na všetky produkty zakúpené prostredníctvom webstránky poskytuje predávajúci záruku v trvaní 24 mesiacov odo dňa prevzatia.
8.2
The warranty period shall be extended by the time during which the consumer was unable to use the product due to repairs.
8.3
Záruka sa nevzťahuje na vady spôsobené:
a) mechanickým poškodením;
b) používaním v nevhodných podmienkach (vlhkosť, chemické vplyvy, neštandardná teplota);
c) nevhodným zaobchádzaním alebo nedostatočnou údržbou;
d) nadmerným zaťažením alebo použitím v rozpore s návodom;
e) neodvrátiteľnými alebo nepredvídateľnými udalosťami;
f) náhodným poškodením alebo znehodnotením;
g) neodborným zásahom, poškodením pri preprave, pôsobením vody, ohňa či vyššej moci;
h) úpravami vykonanými iným subjektom než predávajúcim.
Normal wear and tear is not covered by the warranty.
8.4
Complaints can be submitted in writing to Alluringbeauty s.r.o., Jelenia 3141/7 811 05 Bratislava – Staré Mesto district, or electronically to the email address: alluringbeautybratislava@gmail.com
8.5
When making a complaint, it is necessary to deliver:
a) the product being complained about with accessories,
b) the invoice,
c) a complaint form containing identification details, order number, date of delivery, description of the defect, and preferred method of resolution.
Missing requirements mean an invalid claim.
8.6
If another product from a third party (e.g., lenses for frames) was added to a product purchased from the seller, it is necessary to separate them and only claim the goods purchased from the seller. The deadline for handling the claim begins upon delivery of the complete documentation in accordance with point 8.5.
8.7
Complaints only apply to defects in a specific product, not to other products from the same order that are free of defects.
8.8
Only the defect specified by the consumer in the complaint form will be addressed.
8.9
Complaints will be handled immediately, within 3 working days at the latest, or within 30 days in complex cases. After this period, the consumer has the right to withdraw from the contract.
8.10
Possible solutions:
a) in the case of a removable defect – repair or replacement of the defective part/goods,
b) in the case of an irreparable defect preventing proper use – replacement or withdrawal from the contract,
c) in the case of an irreparable defect not preventing use – an appropriate discount on the price.
When goods are exchanged, a new warranty period begins from the date of receipt of the replacement item.
8.11
If the complaint is made within 12 months of purchase, it may only be rejected on the basis of an expert opinion, without the consumer being entitled to reimbursement of costs. After 12 months, if the complaint is rejected, the seller shall indicate to whom the product may be sent for assessment and shall reimburse all related costs if fault is proven.
8.12
The consumer has been duly informed of their rights under Sections 622 and 623 of the Civil Code.
8.13
The customer will be informed about the outcome of the complaint by email, telephone, or in writing and will receive written confirmation.
Privacy Policy
Personal data is processed in accordance with the Personal Data Processing Policy, to which the consumer agrees.
Contact details
Alluringbeauty s.r.o.,
Jelenia 3141/7 811 05 Bratislava – mestská časť Staré Mesto, SR
E-mail: alluringbeautybratislava@gmail.com
Tel.: +421 911 555 070
13. General provisions
After placing an order, the consumer may receive informational emails about the seller’s offers. They can unsubscribe via a link in the email.
13.1 These GTC shall become effective upon conclusion of the contract.
13.2 The Seller may unilaterally amend the GTC at any time. The version valid at the time of conclusion of the contract shall always apply.
Valid and effective from August 12, 2025.
